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FAQ
We understand that you may have some questions while browsing our fashion store. Our goal is to make you feel comfortable and well-informed every step of the way. If your question is not answered here, you can always contact us via our online chat or by email.
How long does shipping take?
All orders are shipped within 1-2 business days, and shipping takes approximately 4-8 business days.
What is your return policy?
Our return policy is very simple: if you are not satisfied with your order due to size or quality issues, we will do our best to rectify the situation by reshipping a new item in good condition. If this is not possible, a refund will be issued.
Do you offer international shipping?
We work closely with USPS, Canada Post, Royal Mail and Australia Post to deliver all orders quickly and securely. This allows us to provide you with reliable tracking numbers so you can always stay up to date on where your order is.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number that you can use to track the status of your delivery. You can also track your order via our tracking page: Track your order.
How long will it take to receive a reply to my email?
Our support team is here to help, and we aim to respond within 24-48 hours. We are available Monday to Friday from 9 a.m. to 6 p.m.
Wie kann ich bezahlen?
We offer the following payment options for secure and easy payment:
Paypal
Klarna
Kreditkarten (AMEX, Mastercard, Maestro, Visa)
Apple Pay
Google Bezahlen
ShopPay
All payments are SSL-encrypted for your security.